Returns & Exchanges
Returns & Exchanges
We want you to love your Debbie Katz purchase. Everything we sell can be returned within 14 days — here is how it works.
What can be returned
Returns are accepted within 14 days of delivery on every full-price piece we sell — clothing, bags, jewelry and scarves alike.
To qualify for a return:
- Items must be unworn, unused, and unwashed.
- All original tags must still be attached.
- Items must be returned in their original condition.
- Items with makeup stains, deodorant marks, perfume, smoke odor, pet hair, or any signs of wear will not be accepted.
- Items that do not meet these conditions may be rejected and returned to you.
Final sale
Pieces from our Final Sale collection cannot be returned or refunded. This is the only exception to the policy above, and it is marked on the product page and again at checkout before you buy.
Size exchanges are still possible. If a Final Sale piece from Resort Fashion doesn't fit, we will exchange it for a different size whenever that size is still in stock. Shipping costs apply as with any exchange.
Everything outside Final Sale is returnable, regardless of category or price.
See what's in Final Sale →How to return
Please contact us before sending anything back, so we can confirm your return and give you the correct instructions.
- Email us at orders@debbiekatzsouthbeach.com with your order number and the pieces you would like to return.
- We confirm your return and send you the return instructions.
- Send the package to the return address below, with your order number enclosed.
Packages sent without prior confirmation may be delayed.
Return shipping
- Customers are responsible for all return shipping costs.
- Original shipping charges are non-refundable.
- We strongly recommend using a trackable shipping service.
- Debbie Katz is not responsible for lost or damaged return packages.
Exchanges
Exchanges are subject to product availability.
- Customers are responsible for all shipping costs related to exchanges.
- Size exchanges on Final Sale Resort Fashion are welcome, as long as the size you need is still in stock.
- If the requested exchange item is unavailable, a store credit or refund may be issued at our discretion. On Final Sale pieces, a store credit is issued instead of a refund.
Bundle & Save returns
Our Bundle & Save discount applies when you keep three or more pieces together.
- Keep three or more — your discount stays, and any returned piece is refunded at the price you paid.
- If a return brings you below three pieces, the bundle no longer qualifies and the discount is removed from that refund.
- It's all calculated automatically when your return is processed — no math needed on your end.
Refund processing
Refunds are processed only after the returned item has been received and inspected. Please allow 5–10 business days for processing after delivery to our warehouse. Refunds will be issued to the original payment method.
Once we have issued the refund, your bank or card provider may take a few additional days to show it on your statement.
Damaged or defective items
If you receive a damaged or defective item, please contact us within 14 days of delivery with a photo of the issue. We will arrange a replacement or a full refund, including shipping, at no cost to you.
This applies to every piece, including Final Sale.
International orders
International duties, taxes, and customs fees are non-refundable. Customers are responsible for any return shipping costs, customs charges, or carrier fees related to international returns.
Debbie Katz Inc.
2820 NW 7th Ave
Miami, FL 33127
For return inquiries, please contact us before sending your package:
orders@debbiekatzsouthbeach.com